Effective Date: September 24, 2026
At Apollo Group TV, customer satisfaction is our top priority. We strive to deliver uninterrupted, high-quality streaming services across all supported devices. However, if you experience technical issues that our support team cannot resolve, or if you are not satisfied with your purchase, we invite you to review our refund policy outlined below.
By subscribing to any of our Subscription Plans, you acknowledge and agree to the terms of this Refund Policy.
1. 7-Day Money-Back Guarantee
We offer a 7-day refund guarantee for new account holders.
- Eligibility Period: You may request a refund within seven (7) calendar days from the exact date and time of your initial subscription purchase.
- Applicability: This policy applies exclusively to initial subscription orders. Automatic or manual subscription renewals do not qualify for the 7-day guarantee window.
To learn more about how our active streams work before subscribing, please review our How It Works.
2. Conditions for Refund Approval
To qualify for a refund within the 7-day window, the following requirements must be met:
- Troubleshooting Cooperation: If your refund request is due to video buffering, app crashes, or connection failures, you must first contact our technical team via the Contact Us portal to allow us an opportunity to assist you.
- Valid Account Details: Requests must include the original full name, registered email address, and transaction/order ID assigned at checkout.
- Primary Subscriber: Refunds will only be issued directly to the original purchaser and processed back to the original payment method.
3. Non-Refundable Circumstances
Refunds will not be granted under any of the following conditions:
- Requests After 7 Days: Any refund submitted after the 7-day initial purchase window has elapsed.
- Subscription Renewals: Second-cycle or recurring plan renewals.
- ISP & Network Blockages: Service interruptions caused by your Internet Service Provider throttling streaming ports, local network failures, or poor internet connection speeds (under the recommended 25 Mbps).
- Unsupported Devices: Inability to stream due to using hardware or software that does not meet our minimum app setup requirements.
- Terms Violations: Accounts suspended or terminated due to breach of our Terms of Service (such as exceeding allowed simultaneous connection limits or re-streaming content).
- Payment Disputes/Discounts: Initiating a chargeback or payment dispute without contacting support first, which results in permanent account closure.
4. How to Request a Refund
If you meet the eligibility criteria listed above, follow these steps to file a request:
- Head over to our Contact Us page or open a support request.
- Select Billing / Refund Request as your ticket department.
- Enter your Order ID, Registered Email, and a clear explanation of why you are requesting a refund.
- Our billing administration team will review your case and respond within 24 to 48 business hours.
For answers to common account and setup questions before requesting a cancellation, check our FAQ section or browse tutorials on our Blog
5. Refund Processing Time
- Once your refund request is approved, the transaction is processed immediately from our end.
- Depending on your financial institution or card issuer, approved funds typically reflect in your original account within 5 to 10 business days.
- Transaction processing or gateway fees incurred during initial checkout may be deducted where applicable.
6. Updates to This Policy
Apollo Group TV reserves the right to modify or amend this Refund Policy at any time. Any changes take effect immediately upon being posted on this page. We encourage subscribers to review this document periodically.